Returns & Exchanges

Returns Policy

Damaged items:

Upon receipt of order, if the package is visibly damaged on arrival, you must mark 'box damaged' on the courier's delivery record before thoroughly inspecting the contents yourself. Damages must be notified to Global Foodservice Equipment within 48 hours of receipt in order to obtain a credit or replacement. No claims for damage in transit will be considered after this period or for damaged boxes not signed as such.

Shortages:

Upon receipt of order, please thoroughly inspect the contents of all packages. Shortages must be notified to Global Foodservice Equipment within 48 hours of receipt in order to obtain a credit or replacement. No claims for shortages will be considered after this period.

Faulty equipment:

Where goods are found to be faulty upon receipt, we will arrange for collection of the item(s) and offer you the choice of a replacement item/part at no extra cost to you.

Returns:

If you receive your order in good condition but consider any item to be unsuitable, you may return it to our warehouse in Goole for a full refund, provided that you do so within 14 days of receipt and the item is returned in its original condition and original packaging.

Please contact our sales department to obtain an RMA number before returning any item. Goods returned to our warehouse without an authorised RMA number may be refused or returned to you. Goods returned to our sales office in Reading will be refused and returned to sender.

Should you wish, we can arrange for the goods to be collected from you via UPS (please note that there is a charge for this service). For further details of the collection service please contact our sales team who will be happy to help.

Important: We regret that we cannot offer refunds on special order products. When ordering large items please check that access to your premises will accommodate delivery, as extra charges may be incurred if sufficient access is not available on delivery.

Returning Heavy Equipment and Kitchen Appliances:

Most items of heavy equipment and kitchen appliances may be returned directly to the manufacturer subject to a restocking charge of 25% plus return carriage charges.  Please therefore ensure that you have fully checked all details and technical specifications of the equipment prior to ordering.  We understand that the purchase of this type of equipment can be a significant financial investment and responsibility and will happily assist you to ensure that you are purchasing the correct equipment for your requirements.  Should you have any doubts regarding your purchase please contact our sales office for free and impartial advice on 0118 945 4656 or to arrange a site visit with one of our experienced Sales Managers.

Should you wish to return an item of heavy equipment or a kitchen appliance it must first be agreed with Global FSE, please contact our sales office on 0118 945 4656 to discuss.

Please note that all returned equipment must be in its original packaging (including all outer packaging and any protective film etc.) and that all manuals and accessories must be included. Any equipment not meeting these criteria will not be accepted for return.  All items must be inspected by the manufacturer or Global FSE before any refund or credit can be issued and should any equipment be returned in an unsaleable condition (including due to any missing parts or packaging) then no credit will be given and the equipment will be returned to the customer

Failure within the Guarantee Period

Proof of purchase must be supplied before warranty repairs can be accepted.

Where goods fail during the guarantee period, we will adhere to the manufacturer's warranty terms, which may involve collection of the item, supplying replacement parts or sending an engineer to site.

If the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the full cost of carriage charges and repair.

Warranty

All products are sold with a UK warranty where applicable.