Shipping & Delivery
An order confirmation will be emailed to you after you have placed your order. Items in stock are available on a 24/48 hour delivery schedule. If next day delivery is imperative, please contact our sales office who will be happy to assist you.
(Please note that next day delivery is not guaranteed for large orders of 40 lines or more and some items of heavy/capital equipment. Please contact our sales office to discuss delivery arrangements for large orders and orders for heavy/capital equipment).
Delivery times
Our standard times of delivery are:
8.30am to 6.00pm Monday to Friday.
(using Business Post parcel couriers or Palletways pallet delivery network).
Please note that someone must be available to sign for the delivery and Global cannot be held responsible for delayed deliveries due to inaccessible sites or no one being available to sign for the goods.
Please advise of any special delivery requirements at the time of order and our sales team will endeavour to fulfil them. Special deliveries and timed services are available at an extra cost.
Our online delivery terms are as follows:
All online orders under £50.00 exc. VAT are subject to a carriage and packing charge of £5.95 exc. VAT
Please click here to see our full delivery conditions.
Returns Policy
Damaged items:
Upon receipt of order, if the package is visibly damaged on arrival, you must mark 'box damaged' on the courier's delivery record before thoroughly inspecting the contents yourself. Damages must be notified to Global Foodservice Equipment within 48 hours of receipt in order to obtain a credit or replacement. No claims for damage in transit will be considered after this period or for damaged boxes not signed as such.
Shortages:
Upon receipt of order, please thoroughly inspect the contents of all packages. Shortages must be notified to Global Foodservice Equipment within 48 hours of receipt in order to obtain a credit or replacement. No claims for shortages will be considered after this period.
Faulty equipment:
Where goods are found to be faulty upon receipt, we will arrange for collection of the item(s) and offer you the choice of a replacement item/part at no extra cost to you.
Returns:
If you receive your order in good condition, but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt and the item is returned in its original condition and original packaging.
In these circumstances, a carriage and restocking charge of £20.00 or 20% of the value of the items being returned (whichever is highest) will be deducted from the credit for the returned goods.
Goods returned to our warehouse without an authorised RMA number may be refused and returned to you. Goods returned to our sales office in Reading will be refused and returned to sender.
Important: We regret that we cannot offer refunds on special order products. When ordering large items please check that access to your premises will accommodate delivery, as extra charges may be incurred if sufficient access is not available on delivery.
Failure within the Guarantee Period
Proof of purchase must be supplied before warranty repairs can be accepted.
Where goods fail during the guarantee period, we will adhere to the manufacturer's warranty terms, which may involve collection of the item, supplying replacement parts or sending an engineer to site.
If the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the full cost of carriage charges and repair.
Warranty
All products are sold with a UK warranty where applicable.
Please click here to see our full returns conditions.